Shipping policy

MADE TO ORDER

Frest Art products are made to order and are fulfilled by third-party production partners. Production begins automatically shortly after an order is placed. The production facility may vary based on the product, stock availability, production capacity, and delivery destination.

SHIPPING CHARGES AND DELIVERY ESTIMATES

Available shipping methods, charges, and the estimated delivery window are shown at checkout for the delivery address and products in the cart. Shipping charges vary by product and are not universally $4.99; the amount displayed at checkout is the charge that applies to the order. Delivery estimates include the information available for production and transit but are not guarantees, and may be affected by production volume, carrier delays, severe weather, holidays, or an incomplete or incorrect address.

TRACKING AND ADDRESS CHANGES

When tracking is available, it will be sent to the email address used at checkout. Please check the shipping address carefully before placing the order. If an address needs to be corrected, contact frestartprint.contact@gmail.com immediately. We cannot guarantee an address change after production or fulfilment has started.

DAMAGED OR DELAYED ORDERS

If a delivered item is damaged in transit, follow the “Defective or damaged orders” process in the Return and Refund Policy within 7 days of delivery.

If tracking has not updated or the order has not arrived by the estimated delivery date, contact us promptly so we can investigate with the production and shipping partners. Orders may be split into multiple shipments, and each shipment may have its own tracking information.