Refund policy

MADE-TO-ORDER ITEMS

Every Frest Art item is printed specifically for its order. Because we do not hold preprinted inventory, standard returns or exchanges are not accepted for a change of mind, an incorrectly selected size or design, or buyer's remorse. Please review the product description, dimensions, sizing information, and listing images before ordering.

CANCELLATIONS AND CHANGES

Production begins automatically shortly after an order is placed. Contact us as soon as possible if you need to request a cancellation. If production has not started, we will cancel the order and issue a full refund. Once production has started, the order can no longer be cancelled or modified.

DEFECTIVE OR DAMAGED ORDERS

Contact us within 7 days of delivery if an item arrives damaged or has a production defect. Eligible issues include an excessively blurry or misaligned print, a substantial colour difference beyond normal screen and print variations, or transit damage such as a torn, bent, or crushed item.

Include one clear photo of the entire product and one close-up showing the issue. Once the issue is verified, we will provide a free replacement or full refund. You will not need to return the damaged item.

Approved refunds are issued to the original payment method. Your payment provider or bank may require additional processing time before the refund appears in your account.

COURTESY RESOLUTIONS

If you are dissatisfied for a reason not covered above, contact us within 14 days of delivery. We may review the situation individually and, depending on the circumstances, offer a discretionary partial refund of 20% to 60% or a replacement order at a substantial discount. Courtesy resolutions are reviewed case by case and are not guaranteed.

CONTACT

Email frestartprint.contact@gmail.com and include your order number and the email address used at checkout.